Unit study guide

You will be able to enter this Exam only once. there is a 2-hour time limit for this type of Exam. Make sure to cope the exam by the end of Unit 6 on Tuesday evening. For for each one Item listed below, make sure you learn what the Item Is referring to, owe the standard defines it and how it applies to business organizations.Planning ? Chapter 5 strategic Planning & Decision Making Strategic Planning -Strategic Goals Tactical Planning detail Goals & Plans Operational Planning Specific Procedures & Processes Mission ? Organizations Basic Purpose Strategic peck Future side SOOT Analysis Organizing Chapter 7 Organizing for Action Organizational Chart specialty & Integration Dillon of Labor & Specialization Vertical Structure Authority suspender of Control Delegation Responsibility, Accountability Centralization Horizontal Structure subscriber line DepartmentsStaff Departments Differentiations Functional, Divisional, Matrix, Network Centralized vs.. Decentralized Organiza tions Leading ? Chapter 10 leadership Vision Leading & Managing Supervisory Leadership & Strategic Leadership 5 Sources of baron Legitimate, Reward, Coercive, Referent, Expert 3 Traditional Approaches to Leadership Approach Task motion Behaviors & Group Maintenance Behaviors, ELM Theory, Autocratic Leadership, Democratic Leadership, Laissez-fairer Situational Approach traverse Model, Fielders Contingency Model, Task-motivated Leadership, Relationship-motivated Leadership, Hershey & Blanchard Situational Theory ( JobMaturity, Psychological Maturity). Charismatic Leaders * Transformational Leaders * Transactional Leaders Controlling ? Chapter 14 Managerial Control Control a cognitive operation that directs the activities of individuals toward the achievement of organizational goals Bureaucratic Control Market Control set Control 4 Steps of Control Systems Setting Performance Standards criterion Performance Comparing Performance Against Standards & Determining Deviations Takin g Action to pay Problems & Reinforce Successes 6 Sigma Six Sigma is a quality management thought that has the goal of eliminating defects room a companys product or service.It involves adjusting various aspects of and some the product or service until it is consistently what the customers want and need. The term sigma refers to how remote a product or service is from being perfect, disembarrass of defects (relative to customers wants and needs). This state of perfection or being as free of defects as possible is believed to be achieved at Six Sigma. upcountry Audits & External Audits For the Internal & External audit information, refer to your textbook definitions and make sure you understand the differences and specific purpose of each one.