Process Design Matrix Essay

Process Management is a group of activities that involves planning, monitoring and, results of the impact. It is a skill that includes techniques, knowledge, and report and improves outgrowthes in entrap to meet node proceeds goals and requirements, in turn for a profit. panel 1A describes the intersection flow matrix. There are three main shape upes to delivering service they include the business-line approach path, the self-service approach, and the in the flesh(predicate)-attention approach (Jacobs & Chase, 2011). The purpose of this assignment is to recognize the inhibit design approach for a product or service.The three incompatible approaches are production line, self-service and personal attention. The first approach is a production line. The value of this philosophy is that it overcomes many problems inherent in the belief of service itself. That is, service implies subordination or subjugation of the server to the served manufacturing, on the other hand, avoids this connotation because it focuses on things rather than people (Jacobs & Chase, 2011). An example of production line would be McDonalds.The service delivery is treated much the bids of a manufacturing. Instead of possessing different equipment and institutionalises, they would focus on having one king-sized grill for one person to cook the burgers, a dressing piazza to prepare the burgers, a fryer where one person would make French fires, and a counter where customers place their orders.The second approach is a self-service, proposes. It marrow that the service process set up be enhanced by having the customer take a greater role in the production of the service (Jacobs & Chase, 2011). Self Service is an effective way for the company to save notes. As in the example of McDonalds, there are some restaurants where customers can go up to the counter and place their orders themselves by exploitation a cover charge touch computer.This comes in handy, because it lets the custom er tailor their order to their liking. Other examples of self-service is an ATM apparatus cuts the speak to of a teller. The customer can go to any ATM machine and deposit or withdraw money at any time of the day. Other examples would be IKEA, bikes,furniture or toys, where the customer can assemble the final production bringing the cost of shipping and the actual item to a lower price.The third approach in the service design is personal attention. round companies for example, a part store, a doctors office or information applied science support exit try to develop a relationship surrounded by the clerk and customer. Some companies at end of the year will exact away Christmas cards for their customers or a coupon for their next purchase. This is a rock-steady way to keep in touch with their customers and in addition, give it that personal touch.In the Process Design Matrix the formats by which a facility is arranged are defined by the general var. of micturate flow there are five basic structures (project, work center, manufacturing cell, assembly line, and continuous process (Jacobs & Chase, 2011).The job shop approach focuses on having functions or equipment in a group. An example would be a machine shop that would make part for local companies, such as boats they can even specialize on parts for planes. Toyota caller-out follows this approach since they score different machine shops so they can create different parts of a car. One area can specialize in edifice the hood while the other can be cutting tailor parts to assemble the car.The second approach is called the assembly line. This creates a homogeneous and constant process on the assembly line in which it follows steps. Toyota Company follows this approach. Each worker has his or her own task and focus on that task. There are stations that will install the tires, another station will specialize on the electrical aspect, and another station will finish of the car by adding a nice coat of paint. When for each one station finishes their section, it moves on to the next station so it can get worked on.The last approach is the Continuous process. This approach is used for products that are alike(p) to the assembly line. The only difference is thatthe production flow is continuous like with liquids (Jacobs & Chase, 2011). Some common continuous processes are oil refining, chemicals, and fertilizers. This type of approach sometimes operates 24 hours a day and workers are in rotating shifts.The product process matrix helps industries understand what their options are especially regarding a manufacturing function. Some firms can have certain traits that belong in the matrix, depending on what bearing cycle the product is on. By applying this concept into their strategic planning, industries are competent to think outside the box and gain competitive advantage. In addition, using the matrix allows manufacturing managers to get involved more in the planning process so they can share their prospects and decision more effectively.Productprocess matrixTable 1A Jacobs, F. R. & Chase, R. (2011). Operations and Supply Chain Management (13th ed.). Boston, MA McGraw-Hill Irwin.ReferenceJacobs, F. R. & Chase, R. (2011). Operations and Supply Chain Management (13th ed.). Boston, MA McGraw-Hill Irwin. I do not have page numbers sited because I am unable to download the textbook. I have no problem with breeding it through the OLS, I just cannot see page numbers.